Measure delivery and product quality through natural post-purchase conversations
Post-purchase forms usually just ask 'How was your delivery? (1-5)'. Critical details like damaged packaging, sizing issues, or return friction get lost in the numbers.
Solution Comparison
What this solution is
- Delivery-triggered smart conversational interviews
- Analysis segmented by shipping carriers and product categories
- Automatic support ticket creation for damaged goods
What this solution is not
- Simple star-rating delivery widgets
- Order tracking emails
- Static product review forms
How it works
- 1
Platform Integration
Connect Shopify, WooCommerce, or custom backends via API to track delivery events.
- 2
Smart Timing
Schedule the invite immediately after delivery, or 3 days later to give the customer time to try the product.
- 3
Conversational Deep-Dive
The AI agent asks about product quality, packaging, and shipping carrier performance.
- 4
Support Ticket Routing
Damaged goods or exchange requests automatically generate tickets in Zendesk or Freshdesk.
- 5
Carrier & Category Analytics
Identify which shipping carriers cause packaging damage or which product categories suffer from sizing issues.
Frequently Asked Questions
Q:Can we use this for cart abandonment?
Yes. You can launch a specific 'Cart Abandonment' study to ask users why they left during checkout.
Q:How does it integrate with Shopify?
Using Shopify Webhooks, you can automatically trigger a KogniFeed invite link as soon as an order status changes to delivered.
Q:Does this help reduce return rates?
Yes. By catching sizing or setup friction early in the post-purchase chat, you can guide users and prevent unnecessary returns.
Boost post-purchase customer loyalty
Connect your Shopify or custom store, automate delivery check-ins, and reduce product returns.