Customer stories
KogniFeed
Case studies
Composite stories based on common owned-audience programs. Each shows how blueprint fields, CRM or embed distribution, and the analysis hub turn conversations into decisions — without a form builder, research panel, or heatmap tool. Start with free Insight sessions, then scale invites, voice, and editable metrics as the loop proves itself.
Featured
Lessons and distribution patterns from real programs.
How a B2B SaaS team cut guesswork from churn with AI interviews
A mid-market SaaS company was losing mid-tier accounts after month four. Cancel forms said “too expensive” or “missing features,” but CS could not prioritize saves or brief product on what to fix first. They ran Insight agent churn-risk interviews with CRM cohorts, edited auto-metrics in the analysis hub, and acted on explained drivers instead of checkbox labels. Free sessions proved the loop before they scaled credits for ongoing waves.
- Ecommerce
Post-purchase Insight interviews that explained a CSAT dip
A DTC brand saw post-purchase CSAT fall after switching warehouses. Star ratings moved; reasons did not. They embedded a pulse Insight agent on the order-success page and invited recent buyers via CRM for a deeper wave. Blueprint fields kept charts while conversation captured why scores slipped — without heatmaps, session replay, or a longer CSAT form.
Explore - Hospitality
Hotel guest feedback that improved reviews without survey fatigue
A boutique hotel group struggled with low completion on long post-stay surveys and generic online reviews. They moved to short Insight agent interviews via QR in-room and email after checkout, with optional voice for guests who preferred speaking. Per-property filters in the analysis hub gave GMs operational detail they could act on — without a panel, enterprise XM suite, or twenty-question form.
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