KogniFeed
KogniFeed vs Delighted (2026): NPS Surveys vs AI Conversational Interviews
Delighted is known for simple NPS and CSAT surveys. KogniFeed adds AI Insight interviews, blueprint fields, CRM, embed, and editable analysis. Compare for 2026.
| Capability | KogniFeed |
|---|---|
| Fully AI-run interviews | Yes |
| Blueprint + editable metrics | Yes |
| CRM + website embed + API | Yes |
| Voice conversations | Yes |
| Free tier | 10 sessions / month |
Score simplicity vs conversational depth
Delighted made NPS easy: short surveys, clean reporting, quick setup. Many teams still need that. The gap appears when executives ask why the score moved and open-text comments say “fine” or stay empty. KogniFeed’s Insight agent asks follow-ups, fills structured fields, and produces editable theme metrics.
Delighted strengths
- Fast NPS/CSAT/CES programs with minimal friction
- Simple reporting for score trends
- Low conceptual overhead for CX score tracking
KogniFeed strengths
- Adaptive interviews that explain promoter and detractor reasons
- CRM cohorts, website embed, voice, and API distribution
- Analysis hub with notes, quotes, and editable auto-metrics
- Free monthly Insight sessions to pilot qualitative depth
Practical split
Run Delighted (or a classic survey) for always-on score tracking. Run KogniFeed quarterly relationship pulses and churn-risk interviews when you need decisions, not only dashboards.
FAQ
Can KogniFeed do NPS?
Yes. Use the relationship/NPS pulse template: blueprint captures the score; the agent interviews drivers behind promoters and detractors.
Is KogniFeed harder to set up than Delighted?
Slightly more configuration for objectives and blueprint — the AI builder drafts most of it. You get interviews, not only score emails.