Starter
Solo founders & first Insight programs
$29/ month
Insight credits
100/moLive agents5
CRM invite emails300/mo
One product. Clear limits.
Pricing built for real feedback programs
Every paid plan includes the same KogniFeed capabilities — AI Insight interviews, analysis hub, CRM, embeds, and branding. Choose your monthly credit pool and how many agents can be live at once.
| Plan | Price | Insight sessions |
|---|---|---|
| Free | $0 | 10 |
| starter | $29/mo | 100 |
| growth | $89/mo | 320 |
| business | $249/mo | 1,000 |
Growth
Teams running continuous feedback loops
$89/ month
Insight credits
320/moLive agents20
CRM invite emails1k/mo
Business
Product & research teams at full volume
$249/ month
Insight credits
1,000/moLive agentsUnlimited
CRM invite emails3k/mo
Custom volume & procurement
Higher limits, SSO, security, custom reporting, and dedicated success
- Everything in Business
- Custom credit, invite-email, and live-agent volume
- Expanded CRM / participant capacity
- Invoice, PO, and custom MSA/DPA
- Security review & compliance support
- SSO / SAML
- Audit logs & admin controls
- Custom domain / advanced branding
- Isolated database
- Custom reporting & AI report workflows
- Dedicated customer success
Included everywhere
Same product. Every paid plan.
Credits and live-agent caps change by tier — the Insight stack does not. Build, distribute, analyze, and brand without unlocking features later.
Build interviews
- AI-assisted Insight builder with live co-pilot
- Voice, text, or participant-choice conversation modes
- 10 study templates — onboarding, CSAT, NPS, industry packs
- Context assets the agent can show mid-interview
- Unlimited draft agents and projects
Reach participants
- Public links and website embed with origin allowlist
- CRM groups, CSV import, and personalized invite links
- Participant branding — themes, logo, photo backgrounds
- Privacy-policy consent before chat (KVKK/GDPR)
- Session resume for returning CRM invitees
Analyze & report
- Analysis hub — filters, compare, themes, quotes
- Structured notes, sentiment, and insight types
- AI Reports (5 credits each)
- Export notes and forms as CSV or JSON
- Email digest when post-interview analysis is ready
Operate & integrate
- REST API for your own workflows
- Email support on every plan
What counts toward your limits
- Credits are consumed when a real participant starts an Insight conversation — via your public link or website embed. Text conversations use 1 credit; voice conversations (read-aloud) use 5 credits. Each AI Report also uses 5 credits. Builder test preview does not count.
- A live agent is a published Insight program accepting participants through a public link or website embed.
- Every plan includes 500 CRM contacts and unlimited projects and products — for invites, audience segments, and personalized greetings. Stored contacts do not count toward your monthly credit quota.
- CRM invite emails are sent from the app when you email participants their personal interview link. Each recipient counts as one email; the quota resets each billing period. Copy-link invites do not use this quota.
Frequently asked questions
Credits, live agents, CRM, and what stays unlimited on every plan.
How do Insight credits work?
Each time a real participant starts an Insight conversation — via your public link or website embed — credits are deducted from your monthly pool. Text conversations cost 1 credit; voice conversations (participants choose read-aloud at start) cost 5 credits. Generating an AI Report also costs 5 credits. Builder test preview (?test=1, signed-in admin) is free.
What is a live agent?
A live agent is a published Insight program that accepts participants. Your plan sets how many can be live at once; draft agents never count toward that cap.
How do CRM contacts, projects, and products work?
Every paid plan includes 500 CRM contacts plus unlimited projects and products. Use contacts for audience segments, personalized greetings, and invite links. Stored contacts never consume credit quota.
How do CRM invite emails work?
When you send invitations from CRM, each emailed participant uses one invite from your monthly CRM email quota (300 on Starter, 1,000 on Growth, 3k on Business). Sharing links manually does not count. The Free plan does not include CRM email sends.
Are draft agents unlimited?
Yes. You can create and edit as many draft agents and projects as you need. Only published (live) agents count toward your live-agent limit.
What happens when I unpublish an agent?
Unpublishing takes the agent offline and frees a live slot. Your workspace, drafts, and analysis history stay intact — you can edit and publish again when ready.
Is the product different across Starter, Growth, and Business?
No. Every paid tier includes the full KogniFeed experience — AI builder, analysis hub, CRM, embeds, and branding. Only monthly credit volume and live-agent caps differ.
What does the Free plan include?
Free includes 10 Insight credits per month, up to 5 live agents, 500 CRM contacts, unlimited drafts and projects, and the core builder and analysis experience.
When do limits reset?
Insight credit quotas reset at the start of each billing period. CRM contact capacity is a fixed per-account limit, not a monthly allowance.
Can participants reply by voice?
Yes. In Share settings you choose text only, voice only, or both. Voice conversations use AI read-aloud — the agent speaks questions and follow-ups while text syncs on screen. Participants reply with the microphone or keyboard on supported browsers. Chrome, Safari, and Edge on Windows work well; Edge on macOS does not reliably support browser speech-to-text.
When do study owners get an analysis email?
After each session completes, post-interview analysis runs automatically. When it finishes, study owners receive an email digest with a summary, highlights, and a link to the analysis dashboard — on every plan.
Limits shown are packaging defaults and may be updated. Insight credits and CRM invite emails reset each billing period; participant slots are a fixed CRM capacity per account.