Listen to patient experiences with empathy after consultations or discharge
Healthcare providers usually send cold forms asking 'Rate your visit (1-10)'. Sensitive patient feedback about doctor empathy, waiting times, or treatment clarity cannot be captured this way.
Solution Comparison
What this solution is
- Empathetic interviews triggered automatically after visits or discharge
- Secure, HIPAA & GDPR compliant data storage
- Patient relations analytics segmented by doctor and department
What this solution is not
- A medical diagnosis or treatment tool
- An emergency communication line
- Cold, rating-only tablet forms in the waiting room
How it works
- 1
HIS Integration
Connect your Hospital Information System (HIS) via API to trigger SMS invites automatically after patient visits.
- 2
Empathetic Tone Design
Set a supportive, warm, and highly professional tone sensitive to the patient's healthcare journey.
- 3
Patient Journey Deep-Dive
The agent asks about waiting times, clinic comfort, doctor communication, and clarity of the treatment plan.
- 4
Patient Care Alerts
Serious complaints or medical misunderstandings trigger instant alerts to the Patient Relations department.
- 5
Departmental Analytics
View patient satisfaction, sentiment, and communication scores broken down by doctors and departments.
Frequently Asked Questions
Q:Is it HIPAA and GDPR compliant?
Yes. Patient privacy is our top priority. All data is encrypted in transit and at rest, fully complying with healthcare privacy standards.
Q:What if a patient asks a medical question?
The AI agent is strictly guarded against giving medical advice. If a medical question arises, it politely redirects the patient to contact their doctor or clinic directly.
Q:Is it accessible for elderly patients?
Yes. The interface is clean, has large text options, and supports voice-to-text input so patients can complete the interview simply by speaking.
Measure and improve patient experience with empathy
Connect your HIS system, automate post-visit check-ins, and elevate your clinic's quality of care.