Chat with guests right after checkout — understand the real experience
Traditional hotel forms (1-5 stars) miss the nuance of room service, breakfast quality, or staff friendliness. You only find out about issues when they hit TripAdvisor.
Solution Comparison
What this solution is
- Post-checkout SMS/Email triggered AI interviews
- Multi-lingual chat with instant manager alerts for complaints
- Smart redirection of happy guests to review platforms
What this solution is not
- Paper-based in-room comment cards
- Cold rating-only forms with no follow-ups
- One-way comment boxes
How it works
- 1
PMS Integration
Connect your property management system (Opera, Fidelio, etc.) to trigger chat invites automatically upon checkout.
- 2
Welcome & Tone
Greet guests by name and mention their room type. Set a warm, hospitable, and professional tone.
- 3
Adaptive AI Chat
The agent adapts based on guest replies (e.g., if they mention 'room was warm but breakfast was great', it asks specifically about AC controls).
- 4
Service Recovery
Low scores or critical complaints trigger instant email or Slack alerts to department managers for immediate action.
- 5
Branch Benchmarking
Compare guest satisfaction, sentiment, and recurring issues across different branches or departments in the hub.
Frequently Asked Questions
Q:Can we redirect happy guests to TripAdvisor or Google?
Yes. At the end of a highly positive chat, the agent can present a direct link to your TripAdvisor or Google Reviews page.
Q:Is it easy to use for non-tech-savvy guests?
Absolutely. Since it's a natural, WhatsApp-like chat interface rather than a complex form, guests of all ages find it extremely easy to complete.
Q:What languages are supported?
The agent automatically detects and chats in the guest's language (English, German, Russian, etc.) while reporting the structured analysis in your preferred language.
Elevate guest satisfaction at your hotel
Set up your PMS integration, automate post-checkout invites, and watch your online ratings improve.