KogniFeed
Ecommerce post-purchase research with AI interviews
Post-purchase CSAT and delivery research using conversational Insight interviews — embed on thank-you pages, CRM buyer waves, blueprint fields, and analysis compares.
What to learn after purchase
- Delivery timing and communication
- Item accuracy and quality
- Checkout and payment friction recalled after success
- Likelihood to reorder and why
Channel mix
Thank-you page embed catches buyers in the moment with a pulse session shape. CRM email waves reach buyers a few days later for packaging and delivery themes. Both feed one KogniFeed analysis hub.
Avoid survey fatigue
- One primary goal per wave
- Pulse length on-page; slightly deeper only for invited cohorts
- Do not stack three vendors’ widgets on the same success page
From themes to ops
When analysis shows accuracy issues in a warehouse region, fix pick lists — then compare the next month’s Insight cohort. Conversational research closes the loop heatmaps cannot.
FAQ
Is this the same as a Hotjar survey on checkout?
No. Hotjar-style polls are fixed prompts. KogniFeed runs an Insight interview with follow-ups and structured blueprint capture.
Can Shopify or other platforms trigger invites?
Yes. Use the REST API from your backend when an order is paid or delivered.