KogniFeed
Hotel guest feedback with AI interviews — beyond long post-stay forms
Use AI-moderated interviews and QR/voice for hotel guest feedback. Capture staff, cleanliness, and wait issues by property — KogniFeed guide for hospitality.
The hospitality feedback problem
Guests will not finish twenty-question email forms after a trip. Public reviews are emotional but light on floor-level detail. AI-moderated interviews let hotels ask a few adaptive questions — staff, cleanliness, breakfast queue, late checkout — and still structure answers for GMs.
Recommended setup
- Pulse session shape; five-minute target
- Blueprint: property, overall rating, primary friction
- QR at checkout and in-room; email for loyalty members via CRM
- Voice mode for mobile guests who will not type
- Weekly analysis hub review by property
What to do with results
Route praise to marketing and training. Route friction themes to ops standups with quotes. Re-run monthly compares after you fix breakfast lines or HVAC complaints.
Why not only Tripadvisor
Public reviews matter for demand. Private Insight interviews matter for operations. Use both — KogniFeed is not a review-management suite; it is owned-audience research.
FAQ
Can multi-property groups use one study?
Yes. Capture property as a blueprint field and filter the analysis hub — or clone studies per brand if objectives differ.
Is this a PMS integration product?
KogniFeed focuses on interviews and analysis. Trigger invites from your PMS or CRM via API when stays complete.