Collect feedback people actually explain
Traditional surveys give you counts, not reasons. Open text boxes fill with one-word answers. Teams still guess why satisfaction moved.
Solution Comparison
What this solution is
- Conversational customer feedback with AI follow-ups
- Blueprint fields plus qualitative notes
- CRM segments and public links
What this solution is not
- A simple star-rating widget only
- A live chat support inbox
- A social listening scraper
How it works
- 1
Set feedback goals
Tell the builder what you need to learn — product areas, journeys, or support moments.
- 2
Shape the blueprint
Add structured fields for charts while keeping the chat adaptive and natural.
- 3
Brand the experience
Customize welcome copy, logo, and theme so feedback feels native to your product.
- 4
Collect sessions
Share a link, send CRM invites, or embed on key pages. Sessions stay short and focused.
- 5
Analyze and share
Use dashboards, transcripts, and quotable lines to brief product and support teams.
Frequently Asked Questions
Q:Can I still export structured data?
Yes. Blueprint fields capture during chat and appear in forms aggregate views alongside open conversation notes.
Q:How long should a feedback session be?
Most teams target five to seven minutes. Objectives control depth so the agent does not over-interview tired users.
Q:Does this replace support tickets?
No. It complements them. Use feedback studies to learn patterns across many customers, not to handle individual cases.
Open your first feedback study
Start free, publish a link, and read structured notes after the first sessions complete.